Refund & Return Policy

Here’s how we handle returns and refunds:

When Are Refunds Applicable?

We offer refunds only in the case of:

  • Damaged items

  • Misprinted designs

  • Products that are not up to our quality standards

  • Wrong Size delivered by us

If your order falls under any of the above, we’ve got your back.

Time Window

You have 7 days from the date your order is delivered to request a return or refund.
After 7 days, unfortunately, we can’t offer a refund or exchange.

Return Eligibility

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • It must be returned in its original packaging.

How to Initiate a Return

Just drop us a message — we’re friendly humans behind the screen.

  • 📧 Email us at shopmodex.in@gmail.com

  • 💬 WhatsApp us at +91 84214 30225

  • Provide unboxing videos, photos of the damaged product, and the original packaging.

 

What Happens Next?

Once we receive and inspect your return:

  • We’ll send you an email confirming we got it.

  • You’ll be informed whether your refund is approved or declined based on our inspection.

If approved, your refund will be processed within 3–7 working days, and the amount will be credited back to your original method of payment within 2-3 working days of returning the product .

Need More Help?

We’re just a message away! Reach out anytime at shopmodex.in@gmail.com or WhatsApp us for any questions about returns at +91 84214 30225, refunds, or if you just want to say hi.

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